Cancellations and refunds

Business policy draft — awaiting nursery approval

Eligible product orders can be cancelled from your account before dispatch. The server releases reserved stock. A captured payment for a cancelled eligible order is queued for a full refund through the original provider.

Service requests can be cancelled before work starts. For a service already in progress, contact the nursery. Refund status is recorded separately from booking or delivery progress.

The nursery must publish approved return, replacement and refund terms. Bank credit times and any exceptions require confirmation from the payment provider and the nursery.